Dynamics 365 Customer Engagement Developer Course
Dynamics 365 Customer Engagement (CE) is the latest version of Microsoft Dynamics CRM and one of the leading CRM solutions in the market now. It includes different business apps to manage your sales, customer service, marketing, field service and project Service functions.
This video course on Dynamics 365 Customer Engagement(CE) is for those who want to become a Dynamics 365 CE/CRM technical consultant or developer role. This course focuses on development topics such as customizing Dynamics 365 application using Out of the Box (OOB) features and code.
This course also includes detailed chapters on how to develop custom code for Dynamics 365 CE using plugins and custom workflow activities that every Dynamics 365 CE developer should be aware of.
Why you should join for this course?
The demand for Dynamics 365 Customer Engagement( CRM) developers and functional consultants are quite higher, and its even more with the release of latest version of the application, Dynamics 365.
What you will learn?
This course primarily has tow parts:
Part 1 - UI based customization of Dynamics 365 Customer Engagement(CE)
Part 2 - Customizing Dynamics 365 Customer Engagement(CE) using code.
This course is split into 6 sections starting from intro to customizing the application till report development with Dynamics 365 CE.
This section includes chapters that gives you an introduction to customzing Dynamics 365 CE using OOB tools, Software Development Kit (SDK) and web resources.
Chapter 1 - Intro to Customization in Dynamics 365 CE
Chapter 2 - Understanding Solution Concept
Section 2 - Customize Dynamics 365 CRM entities
This section explains in detail how to customize Dynamics 365 CE entities. Entity customization, forms and views customization, entity relationships.
Chapter 3 - Understanding Dynamics CE Entity Model
Chapter 4 - Customizing Dynamics CE Entities
Chapter 5 - Customizing Entity Forms
Chapter 6 - Customizing Entity Form Components
Chapter 7 - Customizing Entity Attributes
Chapter 8 - Customizing Entity Views and Charts
Chapter 9 - Customizing Entity Relationships
Chapter 10 - Implementing Business Rules
Section 3 - Processes for Automating Business Processes
You can bring automation to your Dynamics 365 CE application using processes. This section is on implementing processes that is workflows, dialog, business process flows and actions.
Chapter 11 - Understanding Processes
Chapter 12 - Implementing Workflows for Automation
Chapter 13 - Dialogs for Interactive Process
Chapter 14 - Implementing Business Process Flows
Chapter 15 - Custom Entities using Actions.
Section 4 - Extending Dynamics 365 using Code
You will exposed to different ways to extend Dynamics 365 CE using code. Chapters in this section is a foundation is to extend the application using code.
Chapter 16 - Intro to Extending Dynamics CE using Code
Chapter 17 - Dynamics 365 CE SDK and Process
Chapter 18 - Working with Web Resources
Chapter 19 - Form Scripting Using JScript
Section 5 - Develop Plug-in and custom workflow activities
Plug-ins are event handlers developed using custom code in .NET. You will learn about Plugins in detail and how to register plugins with Dynamics 365 CE application.
Workflows are limited in their functionality but you can extend their functionality using code. This sections has topics which will teach you how to write code and extend workflows.
Chapter 20 - Plug-in Development
Chapter 21 - Developing A Plugin
Chapter 22 - Registering Plugin
Chapter 23 - Debug Plug-ins
Chapter 24 - Custom Work Flow Activities
Section 6 - Customize Ribbons, Sitemap and reports
Ribbons and sitemaps are the UI components of Dynamics 365 CE application. you will learn how to customize these areas of the application manually and using tools.
Chapter 25- Customizing CE Ribbons
Chapter 26 - Reporting in Dynamics CE
Once you finish this course you will be able to:
- Get a good grip on all OOB customization tools
- Customize forms
- Creating new entities and attributes
- Customizing views, charts and dashboards
- Creating validations using business rules
- Creating workflows
- Creating BPFs
- Make use of web resources
- Development SDK for Dynamics 365 CE
- Develop, register and debug Plug-ins
- Develop custom workflow activities using code
- Develop Actions and configure them
- Customize ribbons and sitemap.
StartChapter 3 - Understanding Dynamics CRM Entity Model (35:31)
StartChapter 4 - Customizing Dynamics CRM Entities (31:05)
PreviewChapter 5 - Customizing Entity Forms (20:54)
StartChapter 6 - Customizing Entity Form Components (24:05)
StartChapter 7 - Customizing Entity Attributes (47:02)
StartChapter 8 - Customizing Entity Views and Charts (27:05)
StartChapter 9 - Customizing Entity Relationships (47:00)
StartChapter 10 - Implementing Business Rules (27:57)
StartChapter 11 - Understanding Process in Dynamics CRM (17:13)
StartChapter 12 - Implementing Workflows for Automation (48:57)
StartChapter 13 - Dialogs for Interactive Process (15:27)
StartChapter 14 - Implementing Business Process Flows (39:22)
StartChapter 15 - Custom Entities using Actions (20:39)
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The author of this course is Firoz Muhammed who is a Microsoft Certified Trainer(MCT), Dynamics 365 Architect and corporate trainer. He has more than 11 years of experience into IT industry into consulting, implementation and corporate training.
He carries experience on technologies like C++, C#.Net and Microsoft Dynamics 365 CE, Power Platform. As part of his work life he worked for companies like HP, Capgemini, Wipro, Qatar Airways and Accenture. Presently he is working as a Dynamics 365 CE architect at Magnifez Technologies and also handle corporate training assignments on Dynamics 365 CE.
He has trained more than 1000 professionals on Dynamics 365 CE/CRM as part of his corporate training stint. He trained professionals from corporate like IBM, Sony, Adobe, UST Global, Capgemini and many more. He likes to explore new technologies and like to share his knowledge thorough his training programs and video courses.