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Microsoft Dynamics 365 CE for Functional Consultants
Section 1 - Overview of CRM and Dynamics 365
Chapter 1 - Intro to Dynamics 365 CE (26:48)
Chapter 2 - Start Working with Dynamics 365 CE (37:44)
Section 2 - Dynamics 365 for Sales
Chapter 3 - Working with Customers (35:37)
Chapter 4 - Working with Leads and Opportunities (44:47)
Chapter 5 - Order Processing in Dynamics 365 (27:59)
Section 3 - Dynamics 365 for Customer Service
Chapter 6 - Introduction to Customer Service in Dynamics 365 (35:07)
Chapter 7 - Working with Queue and Knowledge Base (33:00)
Chapter 8 - Contracts and Entitlements in Dynamics CRM (28:38)
Chapter 9 - SLAs in Dynamics CRM (48:14)
Section 4 - Configure Dynamics 365 Customer Engagement
Chapter 10 - Basic Administration and Configuation Settings (55:30)
Chapter 11 - Security Settings Part One (48:35)
Chapter 12 - Security Settings Part Two (31:10)
Chapter 13 - Data Management Settings (30:59)
Chapter 14 - Document Management and Auditing (31:16)
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Chapter 6 - Introduction to Customer Service in Dynamics 365
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