Dynamics 365 Customer Engagement (CRM) Course bundle: Functional + Developer Courses
Dynamics 365 for Sales and Customer Service, Customize Dynamics 365, extend Dynamics 365 using code
Dynamics 365 Customer Engagement ( CE), popularly known as Dynamics CRM, is one of the leading CRM application in the market. The demand for Dynamics 365 CE developers and functional consultants are quite higher, and its even more with the release of latest version of the application, Dynamics 365.
This course focuses on the sales and customer service functionality of Dynamics 365 CE.
Section 1 of the course gives you an introduction to CRM concept and Dynamics 365 CE ( CRM) to start with. It will give you an overview of different modules in Dynamics 365 customer engagement, basic CRM terminologies, dynamics 365 apps. The chapter will also walk you through the process of creating a Dynamics 365 trial account and configure it to use.
Section 2 is on sales management where you will learn about lead management, opportunity management, product catalog and advanced order processing topics such as quotes, orders and invoices.
Section 3 is on customer service management which will walk you through the basics of customer service, case life-cycle, knowledge base and KB articles, contracts, entitlements and Service Level Agreements( SLAs).
Section 4 explains you how to configure your Dynamics 365 Customer application. Chapter 10 covers topics on basics administration settings, auto-numbering, additional currency and language setup, Security models, how to setup the basics security elements in two parts.
Once you finish the course you will be able to:
Work with Dynamics 365 CRM comfortably
Use Dynamics 365 for your sales operations
Perform customer service operations using Dynamics 365
Perform Order processing
Courses Included with Purchase
Original Price: $67
"Well organized course with real life examples helped me get a job"
I purchased Dynamics 365 CRM advanced developer course. The course is well structured and the trainer, Firoz Muhammed has in depth knowledge on Dynamics 365 and CRM. He were able to demonstrate course material through real life examples, and that made the learning easier and fun.
- Summayya Aslam, Dynamics 365 Architect, Australia.
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Your Instructor
The author of this course is Firoz Muhammed who is a Microsoft Certified Trainer(MCT), Dynamics 365 Architect and corporate trainer. He has more than 11 years of experience into IT industry into consulting, implementation and corporate training.
He carries experience on technologies like C++, C#.Net and Microsoft Dynamics 365 CE, Power Platform. As part of his work life he worked for companies like HP, Capgemini, Wipro, Qatar Airways and Accenture. Presently he is working as a Dynamics 365 CE architect at Magnifez Technologies and also handle corporate training assignments on Dynamics 365 CE.
He has trained more than 1000 professionals on Dynamics 365 CE/CRM as part of his corporate training stint. He trained professionals from corporate like IBM, Sony, Adobe, UST Global, Capgemini and many more. He likes to explore new technologies and like to share his knowledge thorough his training programs and video courses.