Getting Started with Dynamics 365 Customer Engagement ( CRM)

Getting started with Dynamics 365 Customer Engagement (CRM)

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Microsoft Dynamics 365 CRM/CE is the CRM application from Microsoft Corporation. It is a cloud application which is used for performing your sales, customer service, marketing and field service operations.

This introductory course on Dynamics 365 Customer Engagement (CRM) is for beginners who just want to get into Dynamics CRM domain as a functional consultant or a developer.

The course will teach you the basics of how to use Dynamics 365 CE from scratch so that you will be able to learn more advanced topics later.


This online training course will be your entry point to Microsoft Dynamics 365 CE and understand it is going to open up in your career. In this course you will learn the basic concepts of CRM(Customer Relationship Management), benefits of using CRM for business and how to get started with Dynamics 365 CE.

Getting started with Dynamics 365 CE will also walk you through the different applications of CRM such sales, customer service, marketing, field service. Sales applications enables you to manage your sales operations end to end starting from lead qualification till sale closure. Customer service focus on managing customer service operations form case creation till closing the case with a proper resolution.

By the end of this course you will have clear vision of Dynamics 365 CE and the sales, service and field service functionality so that you can learn and progress in your Microsoft Dynamics 365 career.

This course is your gateway to your Dynamics 365 career.


This course on Dynamics 365 CE focus on the topics:

  • What is CRM?
  • Benefits of using a CRM application
  • Getting started with Dynamics 365
  • Register for a Dynamics 365 CE trail
  • Dynamics 365 Application Navigation
  • Dynamics 365 for Sales
  • Working with Accounts and Contacts
  • Dynamics 365 for Customer Service
  • Dynamics 365 for Marketing
  • Dynamics 365 for Field Service


  • Functional Consultants
  • Software Testers
  • Business users
  • Business Analysts
  • IT managers
  • Or anyone who like to learn this amazing technology.


  • Interest to learn a new technology
  • A PC and a good internet connection.
  • And a lot of enthusiasm :)


Section 1 - Course Overview

Section 2 - Getting Started with Dynamics 365 CE

Section 3 - Working with Dynamics 365 CE

Section 4 - Dynamics 365 for Sales

Checkout the 'Curriculum' tab for chapter wise course contents.


Once you finish the course 'Getting started with Dynamics 365 CE' you can continue your learning from the following courses.

  1. Getting Started with Microsoft Power Platform
  2. Customizing Dynamics 365 CRM/CE Entities
  3. Dynamics 365 CE for Beginners course
  4. Dynamics 365 CE Functional Consultant Course
  5. Customizing Dynamics 365 CRM/CE
  6. Dynamics 365 CE + PowerApps developer Beginner Course ( Part 1)
  7. OOB Customization in Dynamics 365 CRM Course ( Part 2)
  8. Automation in Dynamics 365 CE Course ( Part 3)
  9. Dynamics 365 CE Developer Course
  10. Dynamics 365 CE Advanced Developer Course

Your Instructor

Firoz Muhammed
Firoz Muhammed

Firoz Muhammed is a Dynamics 365/PowerApps Coach, Architect and and corporate trainer (MCT). He has more than 12 years of experience in the IT industry into consulting, implementation and corporate training.

He carries experience on technologies like C++, C#.Net and Microsoft Dynamics 365 CE, Power Platform. As part of his career he worked for companies such as HP, Capgemini, Wipro, Qatar Airways and Accenture.

Presently he is working as a Dynamics 365 CE architect at Magnifez Technologies and also handle corporate training assignments on Dynamics 365, PowerApps, Power Automate and related technologies.

He has trained more than 1200 professionals on Dynamics 365 CE/CRM as part of his corporate training stint. He trained professionals from corporate companies such as IBM, Sony, Adobe, UST Global, Capgemini and many more.

He got his Dynamics 365 courses published on Udemy and D365 Academy. He likes to explore new technologies and like to share his knowledge through his coaching programs and video courses.

Your Dynamics 365 CE journey is just one click away!

Get started now!

Frequently Asked Questions

When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
You can access this course life long. After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.