Dynamics 365 Customer Engagement (CE) is one of the hottest CRM applications available in the market today. It been used by most of the corporate companies to manage their sales, customer service, marketing, field service operations.
Microsoft released Dynamics 365 in November 2016 which combines its legendary Dynamics CRM and Dynamics ERP applications (Dynamics Ax, Dynamics NAV) into one big package. The updated version of Dynamics CRM is known as Dynamics 365 Customer Engagement (CE) which includes 5 business applications namely.
- Customer Service
- Field Service
- Project Service Automation
The demand for Dynamics 365 Customer Engagement consultants is higher in the market, you can either choose the functional consultant role or developer ( technical consultant) role.
Dynamics 365 Customer Engagement Ultimate Course Bundle:
This course bundle includes all the three courses needed to become Dynamics 365 Customer Engagement Consultant. And this course bundle suites for anyone who want to get started with Dynamics 365 Customer Engagement and become an expert.
The bundles includes 3 courses namely -
1. Dynamics 365 CE Functional Consultant Course
2. Dynamics 365 CE Developer Course
3. Dynamics 365 CE Advanced Developer Course
Course 1: Dynamics 365 CE Functional Consultant Course
This video course contains 4 sections that walk you through the overview of Dynamics 365 CE, how to use Dynamics 365 for Sales and Dynamics 365 for Customer Service application, and finally the configuration of Dynamics 365 CE.
Section 1 - Overview of CRM and Dynamics 365
Section 2 - Dynamics 365 for Sales
Section 3 - Dynamics 365 for Customer Service
Section 4 - Configure Dynamics 365 Customer Engagement
Course 2: Dynamics 365 Developer Course
This course is for the technical consultants and developers who want to get into Dynamics 365 CRM developer role. The course focuses on customizing the application using Out of the Box features (using User Interface) and using code. It allows detailed chapters on how to develop custom code for customizing Dynamics 365 CE using plugins and custom workflow activities that every Dynamics 365 developers should be expert on.
Following are the course sections which will walk you through customizing Dynamics 365.
Section 1 Intro to customize Dynamics 365 Customer Engagement:
Section 2 - Customize Dynamics 365 CE entities
Section 3 - Processes for Automating Business Processes
Section 4 - Extending Dynamics 365 using Code
Section 5 - Develop Plug-in and custom workflow activities
Section 6 - Customize Ribbons, Sitemap and reports
Check out Dynamics 365 Developer Course
Course 3: Advanced Development on Dynamics 365 CE
This course will help polish your development skills on Dynamics 365 CE. The course focuses more on advanced development topics such as advanced plugin development topics using pre-entity image and post-entity images, shared variables, query data using QueryExpression and FetchXML, connect to Dynamics 365 using Web API, integration with .NET applications etc.
Section 1 - Intro to Extending Dynamics 365 CE
Section 2 - Form scripting using Jscript
Section 3 - Develop Plug-in and Custom workflow activities
Section 4 - Querying Dynamics 365 Data
Section 5 - Integrate Dynamics 365 E with other apps
Section 6 - Customizing Dynamics 365 CE Ribbons and Sitemap
Section 7- Reporting in Dynamics 365 CE
Check out Advanced Development on Dynamics 365 CE
StartChapter 3 - Understanding Dynamics CE Entity Model (35:31)
StartChapter 4 - Customizing Dynamics CE Entities (31:05)
StartChapter 5 - Customizing Entity Forms (20:54)
StartChapter 6 - Customizing Entity Form Components (24:05)
StartChapter 7 - Customizing Entity Attributes (47:02)
StartChapter 8 - Customizing Entity Views and Charts (27:05)
StartChapter 9 - Customizing Entity Relationships (47:00)
StartChapter 10 - Implementing Business Rules (27:57)
StartChapter 11 - Understanding Process in Dynamics CE (17:13)
StartChapter 12 - Implementing Workflows for Automation (48:57)
StartChapter 13 - Dialogs for Interactive Process (15:27)
StartChapter 14 - Implementing Business Process Flows (39:22)
StartChapter 15 - Custom Entities using Actions (20:39)
Courses Included with Purchase
Original Price: $201
"Really like the way the trainer, Firoz Muhammed explains each and every concept in the training and really worth trying. Recommend training from Dynamics 365 Academy any day".
- Ville Andreas Randele, Dynamics 365 Consultant
Other Courses that Students Bought Together
The author of this course is Firoz Muhammed who is a Microsoft Certified Trainer(MCT), Dynamics 365 Architect and corporate trainer. He has more than 11 years of experience into IT industry into consulting, implementation and corporate training.
He carries experience on technologies like C++, C#.Net and Microsoft Dynamics 365 CE, Power Platform. As part of his work life he worked for companies like HP, Capgemini, Wipro, Qatar Airways and Accenture. Presently he is working as a Dynamics 365 CE architect at Magnifez Technologies and also handle corporate training assignments on Dynamics 365 CE.
He has trained more than 1000 professionals on Dynamics 365 CE/CRM as part of his corporate training stint. He trained professionals from corporate like IBM, Sony, Adobe, UST Global, Capgemini and many more. He likes to explore new technologies and like to share his knowledge thorough his training programs and video courses.