Dynamics 365 Customer Engagement (CRM) course bundle: Functional + Developer+ Adv Developer Courses

The ultimate course bundle for Dynamics 365 consultants

   Watch Promo

Dynamics 365 Customer Engagement (CE) is one of the hottest CRM applications available in the market today. It been used by most of the corporate companies to manage their sales, customer service, marketing, field service operations.

Microsoft released Dynamics 365 in November 2016 which combines its legendary Dynamics CRM and Dynamics ERP applications (Dynamics Ax, Dynamics NAV) into one big package. The updated version of Dynamics CRM is known as Dynamics 365 Customer Engagement (CE) which includes 5 business applications namely.

  • Sales
  • Customer Service
  • Marketing
  • Field Service
  • Project Service Automation

The demand for Dynamics 365 Customer Engagement consultants is higher in the market, you can either choose the functional consultant role or developer ( technical consultant) role.

Dynamics 365 Customer Engagement Ultimate Course Bundle:

This course bundle includes all the three courses needed to become Dynamics 365 Customer Engagement Consultant. And this course bundle suites for anyone who want to get started with Dynamics 365 Customer Engagement and become an expert.

The bundles includes 3 courses namely -

1. Dynamics 365 CE Functional Consultant Course

2. Dynamics 365 CE Developer Course

3. Dynamics 365 CE Advanced Developer Course


Course 1: Dynamics 365 CE Functional Consultant Course

This video course contains 4 sections that walk you through the overview of Dynamics 365 CE, how to use Dynamics 365 for Sales and Dynamics 365 for Customer Service application, and finally the configuration of Dynamics 365 CE.

Section 1 - Overview of CRM and Dynamics 365

Section 2 - Dynamics 365 for Sales

Section 3 - Dynamics 365 for Customer Service

Section 4 - Configure Dynamics 365 Customer Engagement


Check out Dynamics 365 CE Functional Consultant Course


Course 2: Dynamics 365 Developer Course

This course is for the technical consultants and developers who want to get into Dynamics 365 CRM developer role. The course focuses on customizing the application using Out of the Box features (using User Interface) and using code. It allows detailed chapters on how to develop custom code for customizing Dynamics 365 CE using plugins and custom workflow activities that every Dynamics 365 developers should be expert on.

Following are the course sections which will walk you through customizing Dynamics 365.

Section 1 Intro to customize Dynamics 365 Customer Engagement:

Section 2 - Customize Dynamics 365 CE entities

Section 3 - Processes for Automating Business Processes

Section 4 - Extending Dynamics 365 using Code

Section 5 - Develop Plug-in and custom workflow activities

Section 6 - Customize Ribbons, Sitemap and reports


Check out Dynamics 365 Developer Course


Course 3: Advanced Development on Dynamics 365 CE

This course will help polish your development skills on Dynamics 365 CE. The course focuses more on advanced development topics such as advanced plugin development topics using pre-entity image and post-entity images, shared variables, query data using QueryExpression and FetchXML, connect to Dynamics 365 using Web API, integration with .NET applications etc.

Section 1 - Intro to Extending Dynamics 365 CE

Section 2 - Form scripting using Jscript

Section 3 - Develop Plug-in and Custom workflow activities

Section 4 - Querying Dynamics 365 Data

Section 5 - Integrate Dynamics 365 E with other apps

Section 6 - Customizing Dynamics 365 CE Ribbons and Sitemap

Section 7- Reporting in Dynamics 365 CE


Check out Advanced Development on Dynamics 365 CE


Course Curriculum



Courses Included with Purchase



Dynamics 365 Customer Engagement (CRM) Advanced Developer Course
Learn advanced development techniques on Dynamics 365 Customer Engagement
Firoz Muhammed
$67
Dynamics 365 Customer Engagement ( CRM ) Functional Consultant Course
Learn Dynamics 365 for Sales and Customer Service and Configuration
Firoz Muhammed
$67
Microsoft Dynamics 365 Customer Engagement (CRM) Developer Course
A must have course for Dynamics 365 CE developers. Learn development using OOB tools and code.
Firoz Muhammed
$67

Original Price: $201


"Really like the way the trainer, Firoz Muhammed explains each and every concept in the training and really worth trying. Recommend training from Dynamics 365 Academy any day".

- Ville Andreas Randele, Dynamics 365 Consultant

Your Instructor


Firoz Muhammed
Firoz Muhammed

The author of this course is Firoz Muhammed who is a Microsoft Certified Trainer(MCT), Dynamics 365 Architect and corporate trainer. He has more than 11 years of experience into IT industry into consulting, implementation and corporate training.

He carries experience on technologies like C++, C#.Net and Microsoft Dynamics 365 CE, Power Platform. As part of his work life he worked for companies like HP, Capgemini, Wipro, Qatar Airways and Accenture. Presently he is working as a Dynamics 365 CE architect at Magnifez Technologies and also handle corporate training assignments on Dynamics 365 CE.

He has trained more than 1000 professionals on Dynamics 365 CE/CRM as part of his corporate training stint. He trained professionals from corporate like IBM, Sony, Adobe, UST Global, Capgemini and many more. He likes to explore new technologies and like to share his knowledge thorough his training programs and video courses.


Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!