Why Customization is needed
Need of Customization
▪ Dynamics 365 CE provides you all the standard CRM functionality.
▪ What if your customers’ requirement is not available? www.dynamics365academy.com
Why Customization is Needed?
▪ If the customer requirement doesn't fit the standard features available.
▪ Complex business requirements may require customizations beyond OOB.
▪ Customization can be done using UI.
▪ Or using code – plugin and workflows activities, Scripting.
When Custom development is Needed?
▪ Businesses identify more and more specific needs for analyzing data, supporting their customers, increasing sales.
▪ Eager to find ways to be more cost effective and profitable in their business.
▪ Want to find optimize their business processes. www.dynamics365academy.com
What is xRM Platform?
▪ xRM is the development platform on which Dynamics 365 application is built .
▪ In xRM ‘x’ for anything ie; Relationship management for anything.
How useful is xRM Platform?
▪ Can be extended to any industry and domain that needs Relationship Management.
▪ Dataverse is the next generation XRM.
▪ Patient Relationship Management for Hospitals. ▪ Student Relationship Management for Institutions etc.